WHAT IS KLARA?
Klara is our communication platform that allows you to communicate with us more efficiently and effectively: say good-bye to phone tag! You can use Klara on your smartphone, tablet or computer, and it is free for all patients. There is a free app (iOS only) available for download, but it is not required. With Klara, your information is secure and private, and it is 100% compliant with HIPAA-standards.
WHAT DO I USE KLARA FOR?
You can use your Klara account to reach our staff regarding appointments, general questions, non-urgent medical concerns following a recent appointment, refill requests, benign test results and more.
Please note: Klara is not a replacement for in-person medical consultations or appointments. Use of Klara should replace cases where phone or email would be used. You can message us anytime, but please understand that Klara messages will be read and handled during business hours only. Messages sent after 3 PM on weekdays and anytime on weekends or holidays will be handled the next business day. Klara does provide “read receipts” so you can see when your message was read by staff.
HOW DO I SIGN UP?
We send Klara invitations via email and text message. You can also get started by entering your phone number in the Klara pop-up in the bottom right corner of this website. If you do not see a pop-up, look for a blue button in the bottom right corner that says “Message Us.”
Once you receive your invite, you must click the link in the message to set up your password and activate your account. You will receive a notification every time you have a new message waiting for you in Klara. You can tell Klara if you prefer communication via email or text in your settings.
WHAT IF I HAVE A PROBLEM WITH MY ACCOUNT?
For any additional issues or questions that arise regarding your Klara account, please send an email to firstname.lastname@example.org.